Refund policy
Lazy Diet Sdn Bhd Refund Policy
Our Commitment
At Lazy Diet Sdn Bhd, we are committed to providing our customers with high-quality frozen healthy meals. We understand that sometimes things don't go as planned, and we're here to help ensure your satisfaction.
Refund Eligibility
- Damaged or Defective Products: If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. We will require photo evidence of the issue.
- Cancellation: Orders can be cancelled within 24 hours of placement for a full refund. After this period, we cannot guarantee cancellation as your order may already be in preparation or transit.
- Non-Delivery: If your order does not arrive due to our shipping partners' fault, we will offer a full refund or resend the order at our discretion. However, we cannot be held responsible for non-delivery if incorrect shipping information was provided.
Process for Requesting a Refund
- Contact Us: To initiate a refund, please contact our customer service team at 012-9680802 with your order number, the issue, and any relevant photos (for damaged or incorrect orders).
- Review: Our team will review your request and may contact you for further information.
- Outcome: Once your request is reviewed, we will inform you of the outcome. If approved, your refund will be processed.
Refund Processing
- Refunds will be processed to the original method of payment within 7 business days of the refund approval.
- We will notify you once the refund has been processed.
Exclusions
- We cannot accept returns on products that have been opened or used, unless they are damaged or defective.
- Refunds or exchanges for reasons other than damage, defect, or incorrect delivery will be considered on a case-by-case basis.
Contact Us
For any questions or concerns regarding your order or this refund policy, please contact us at 012-9680802 Mei Ting