Shipping policy

Lazy Diet Sdn Bhd – Shipping Policy

Thank you for choosing Lazy Diet. To ensure the best customer experience and product quality, please read our Shipping Policy carefully before placing an order.

1. Delivery Coverage

Lazy Diet currently delivers to:

  • West Malaysia (Peninsular Malaysia)

We do not deliver to East Malaysia (Sabah & Sarawak) at this time due to frozen product handling restrictions.

2. Delivery Schedule

  • Orders are processed within 3–5 working days after payment is received.

  • Deliveries are arranged from Tuesday to Saturday, excluding Sundays and public holidays.

  • Once your order is shipped, you will receive a WhatsApp notification.

  • Our driver will also call you upon arrival.

Note:
Delivery schedules may vary during peak seasons, festive periods, or major sales campaigns.

3. Frozen Food Handling

Our frozen meals are packed using:

  • Foam box insulation

  • Ice packs (depending on location)

  • Sealed protective layers

This ensures your meals stay fresh, safe, and frozen throughout the delivery process.

To maintain quality, we strongly encourage customers to:

  • Store meals in the freezer immediately upon receiving the parcel

  • Avoid leaving parcels outside, in hot areas, or unattended for long periods

4. Delivery Attempts & Failed Delivery

If the courier is unable to complete the delivery due to:

  • Wrong or incomplete address

  • Unreachable phone number

  • Customer not available

  • Customer requesting last-minute rescheduling

The parcel may be returned or spoiled due to the nature of frozen goods.

Lazy Diet Sdn Bhd is not responsible for:

  • Spoilage caused by failed delivery

  • Re-delivery fees

  • Replacement of meals damaged due to customer unavailability

Please ensure someone is available to receive the parcel on the delivery day.

5. Address Changes

If you need to update your delivery address:

  • You must contact our customer service before the order is processed or before shipment is arranged.

  • Once the parcel has been shipped, address changes cannot be made.

For subscription customers, address changes must be submitted at least 7 days before your next renewal date.

6. Delivery Delays

Lazy Diet is not responsible for delays caused by:

  • Courier company issues

  • Weather conditions

  • Traffic or road restrictions

  • Peak season congestion

  • Incorrect or incomplete customer information

We will assist with tracking, but once the parcel is with the courier, delivery timing is beyond our control.

7. Damaged or Missing Items

If your parcel arrives with missing or damaged items, you must contact customer service within 24 hours of receiving the order.

Please provide:

  • Your order details

  • Clear photos/videos of the items

  • Photo of the packaging

  • Photo of the shipping label

This helps us verify the issue and support you efficiently.

Claims submitted after 24 hours may not be eligible for replacement.

8. Temperature Issues (Melted / Not Frozen)

Our packaging is designed to maintain frozen conditions, but slight softening may occur depending on distance and temperature.

  • If meals are chilled or partially frozen, they are still safe to consume.

  • If meals arrive fully melted, warm, or leaking, please contact us within 24 hours with photos.

We will review the case and advise accordingly.

9. No Refunds for Shipping

Shipping fees are:

  • Non-refundable once the order has been processed

  • Not refundable due to delays caused by couriers or customer unavailability